Clear scope.
Clear expectations.

1. Who we are

Work Site AI is the AI onboarding and custom systems service of Kontain Pty Ltd, ABN 70 675 603 719, based in Adelaide, South Australia. References to “we”, “us” and “our” mean Kontain Pty Ltd providing this service. Contact ben.lewis@worksiteai.com.au.

2. Website information and enquiries

Our examples describe possible applications. Suitability depends on your systems, data, permissions and the work involved. Website material is general information and is not project-specific engineering, financial or legal advice. An enquiry, initial call or opportunity outline does not by itself create a paid engagement.

You may use this website to assess and enquire about our services. Do not interfere with its operation, attempt unauthorised access or submit information you are not entitled to disclose. Website content and third-party materials remain subject to their applicable intellectual property rights.

3. Free consultation and opportunity outline

The initial phone consultation is free. Where there is a suitable fit, we provide a short company-specific outline of potential opportunities, tools and a recommended starting point. Detailed audits, data analysis, integration investigation, system design or security assessments are separately scoped and quoted before work starts.

4. Pricing and project scope

Initial implementation starts from A$5,500 including GST (A$5,000 excluding GST). Ongoing support and improvement starts from A$1,100 per month including GST (A$1,000 excluding GST), where required and agreed. These are starting prices, not a fixed price for every application or a complete business system.

A written proposal identifies the deliverables, assumptions, exclusions, fees, payment stages and acceptance checks. An indicative allowance of two development days is not a guarantee of completion or production deployment within two days. Meetings, preparation, testing, migration, training and rollout must be allowed for in the scope.

Software subscriptions, additional user seats, API usage, hosting and other third-party charges are additional unless expressly included. Detailed discovery and new features may need separate quotes. Changes to the agreed work require agreement on the resulting scope, cost and timing before proceeding.

5. Your accounts and our access

Your business owns and controls its AI and other platform accounts. You approve the provider’s terms and subscriptions, retain owner and recovery access, and authorise the users and integrations involved. You remain responsible for administering those accounts and your staff’s use of them.

Where needed, you give us a separate named account or supported delegated access with permissions limited to the agreed work. We use that access only for the authorised purpose and handle entrusted information appropriately. Access should be reviewed during the engagement and removed when it is no longer required. You should not share your main account password with us.

6. IT security and shared responsibilities

You are responsible for your organisation’s IT security, including devices, networks, email, staff access, backups, recovery and internal policies. We strongly recommend support from a suitably qualified IT provider and controls proportionate to your business. Security built into an AI service does not protect every connected device, application or business process.

Before live access, you must identify applicable confidentiality and client restrictions, approve the data and permissions, and establish the required security measures. Our client security checklist explains practical steps to discuss with your IT provider.

Our service does not include business-wide managed IT, continuous security monitoring, a security certification or disaster recovery unless explicitly agreed. We remain responsible for our agreed work, our use of authorised access and the duties imposed on us by law. Account ownership does not transfer responsibility for our own acts or omissions to you.

7. Information, backups and changes

You must have authority to provide or permit access to the information used in the project and identify any restrictions before sharing it. We agree permitted uses, providers, temporary copies and retention arrangements. Receipt, invoice and CRM work may involve personal or financial information; client-owned accounts do not mean that no information is processed by us or third-party services.

Your business remains responsible for routine backups unless a specific backup service is agreed. Before migrations or bulk changes, the proposal must allocate backup, verification, restore and rollback tasks. We must complete any of those tasks allocated to us. A backup arrangement is not a waiver of either party’s obligations.

If an incident or suspected compromise affects the work, notify the relevant IT contact and the other party promptly, take appropriate containment steps and preserve relevant records. Each party remains responsible for its applicable notification and legal obligations.

8. AI outputs and professional review

AI outputs may contain errors, omissions or unsupported statements. The scope must identify the checks and people responsible for approving outputs before use. Engineering drawings, calculations, safety decisions, financial decisions and significant client commitments require appropriate review by the responsible qualified or authorised person.

We do not promise a particular saving, revenue increase or error-free result from AI. Estimates are based on stated assumptions and should be tested against the actual workflow. This does not reduce our obligation to provide agreed services with due care and skill or meet any applicable statutory guarantee.

9. Third-party services and ownership

AI platforms, hosting, connectors and other software have their own terms, licences, availability and data arrangements. Features and usage charges can change. We identify relevant dependencies in the scope, but do not control those providers. Their involvement does not remove our own contractual or statutory obligations.

You retain your rights in the data and material you provide. Rights to custom code, reusable components, templates and configurations, together with source access and handover arrangements, must be stated in the proposal. Third-party and open-source licence conditions continue to apply.

10. Support, changes and handover

A monthly support plan must state its included allowance, covered tasks, service hours, response arrangements, additional charges, treatment of unused time, cancellation terms and handover. A starting monthly price does not include unlimited development, round-the-clock support or a guaranteed resolution time.

Training-only work and agreed handover may be provided without ongoing support. A support subscription is not a condition for receiving a remedy to which you are otherwise entitled under the agreement or law. Any minimum term or cancellation commitment must be disclosed and agreed before the plan starts.

11. Privacy

Our privacy and data-handling information explains enquiries, project access, providers, retention and how to contact us about personal information. Additional project-specific requirements are agreed before connecting live data. Do not send confidential datasets or credentials through an initial enquiry.

12. Liability and your statutory rights

Nothing on this website excludes, restricts or modifies a right, guarantee, liability or remedy that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law.

These terms do not create a blanket exclusion of responsibility for data loss, security incidents or our own negligence. Any project-specific allocation or limitation of liability must be expressly agreed in the service agreement and operate only to the extent permitted by law. Client responsibilities and platform limitations do not remove our own obligations.

For general information, see the ACCC’s consumer guarantees guidance.

13. Questions and updates

For a concern about our services, security or information handling, contact ben.lewis@worksiteai.com.au with the relevant details so we can assess and respond. This does not restrict any other complaint process or remedy available to you.

We may update this website and its general terms. The effective date appears above. A website update does not, by itself, change an existing accepted project agreement.